CRAFTT Privacy Notice

Interim notice. Last updated 15 October 2026.

This notice explains what CRAFTT does with your information when you use CRAFTT on WhatsApp or on our website, craftthealth.com. It is written in plain language on purpose.

1. Who we are

CRAFTT (Precision Health Copilot) is a wellness guidance service operated by Kumar K. from Hyderabad, India. In this notice, “we” and “CRAFTT” mean the people who run the service.

2. What CRAFTT provides

CRAFTT provides wellness guidance, reviewed by doctors and experts, that works alongside your own doctor's care. Your own doctor stays in charge of any diagnosis, treatment and medicines. CRAFTT is for adults aged 18 and over.

3. What we may collect

Only what you choose to share with us on WhatsApp or on our website:

• Your WhatsApp number and the name on your WhatsApp profile.
• What you tell us about yourself: your age, gender, height and weight, your goal, food preferences, allergies, medicines, conditions your doctor is treating, injuries, the equipment you have, your city and your usual meal times.
• Health records you send, such as blood test reports, and measurements such as weight and waist.
• Photos and screenshots you send, such as meals, supplement labels, prescriptions or a step count.
• Voice notes and your daily check-in answers.
• Your answers when you tell us you feel unwell, such as a fever or pain, and the next steps we suggested.
• Your consent choices, with the version and the time you gave them.
• If you start CRAFTT for a parent or someone else: their first name and WhatsApp number, so we can invite them. They give their own consent before anything is stored about them.
• If you pay: the amount, the date, what it was for, your receipt number, the payment reference and the email you give for the receipt. Card and bank details are entered on our payment provider's secure page; we never see or store them.
• If you accept an agreement on our website: the version you accepted, the time, and the network address and browser you used.
• On our website forms: your name, WhatsApp number, city, who the plan is for and what you would like to work on. If you apply to join our care team: your LinkedIn profile, email, qualifications, registration details, languages and availability. If you apply to the Expert Circle: your LinkedIn profile, profession, years in practice, registration details, age range, gender, city, native language, health goal and your answers to the screening questions.

4. Why we use it

To give you personalised wellness guidance, to prepare your check-ins and progress updates, to answer your questions, to contact you about your request, and to keep the service safe and working. We do not sell your information and we do not share it with advertisers.

5. Your consent

We ask for your consent on WhatsApp before we store your details. You can withdraw it at any time. Send STOP on WhatsApp to stop messages. Send “delete my data” to have your data deleted, or write to us at the address below.

6. Who handles your information for us

• Our service providers: Meta (WhatsApp), Cloudflare, Anthropic, and Razorpay for payments.
• Only authorised CRAFTT team members can see your information, and what they do with it is logged.
• Doctors and experts on our care team never receive your name, phone number, email or any other contact detail. They see a member reference only, and they do not contact you directly.
• If you choose a service such as a lab test, the partner receives only what it needs to serve you, and only with your agreement.

7. How long we keep it

We keep your information while you are a member. When you ask us to delete it, we delete it. Payment records and receipts are kept for as long as tax and accounting law requires, even after you ask us to delete everything else. We are still setting fixed retention periods for the rest and will state them here when they are final.

8. Your rights

You can ask us to show you what we hold, to correct it or to delete it, and you can withdraw your consent, at any time. Write to craftthealth@gmail.com.

9. Grievances

Grievance Officer: Kumar K. Contact: craftthealth@gmail.com.

10. The law we follow

We handle personal data in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are preparing for the Digital Personal Data Protection Act, 2023 and its Rules.

11. Changes

This is an interim notice. When we change it, the date at the top changes. A fuller notice will replace it.