Terms of Service

These terms apply when you use CRAFTT on WhatsApp, on our website or in the CRAFTT app. Please read them with our Privacy Notice and our Refund and Cancellation Policy. By paying for CRAFTT or by tapping I agree, you accept these terms.

1. Who we are

CRAFTT (Precision Health Copilot) is a wellness guidance service operated by Kumar K. from Hyderabad, India ("CRAFTT", "we", "us").

2. What CRAFTT is

CRAFTT provides wellness guidance on food, hydration, sleep, supplements and workouts, based on your blood tests, your daily data and your answers. Doctors and experts on the CRAFTT care team review the parts of your plan that need them.

• CRAFTT is wellness guidance. It works alongside your own doctor's care and does not replace it.
• CRAFTT does not diagnose, treat or prescribe, and never asks you to start, stop or change a medicine.
• CRAFTT is not for emergencies. In an emergency, call 108 or 112 or go to the nearest hospital.

3. Who can join

• You must be 18 or older and live in India.
• CRAFTT is not right for you while you are pregnant, have type 1 diabetes, are in cancer treatment, have kidney disease or have an eating disorder now or in the past. If you take insulin or certain diabetes medicines, we need your doctor's okay.
• If you have another health condition, a doctor on our care team reviews your details before you begin. We may decide CRAFTT is not right for you now; if you have paid, you get a full refund.

4. Your 90 days

Each cycle is 90 days and includes: a home blood test on your Test Day, a forecast of where your health is heading, daily guidance on WhatsApp, reviews by the CRAFTT care team, a retest on Day 84, your Scorecard, and 3 Care Credits for extra expert time. From Day 90 you also get the CRAFTT app for Android and iOS. What we deliver is described on our website and in your messages; we may improve it over time.

5. Price and payment

• The price is shown before you pay. It includes GST where it applies.
• Payments are processed by Razorpay. We do not see or store your card or bank details.
• If you choose UPI AutoPay, your next 90 days renew automatically at the price shown when you set it up. We remind you at least 3 days before each debit. You can cancel AutoPay at any time by typing Cancel AutoPay on WhatsApp; it stops before the next debit.
• If you do not use AutoPay, we send a payment link before your next 90 days. Your plan carries on once it is paid.
• Care Credits can be bought in packs. They roll over for one quarter and can be shared with your family.

6. Cancellation and refunds

Our Refund and Cancellation Policy sets out when you can get your money back and how.

7. Your care team

Doctors and experts on the CRAFTT care team are named in your messages and on our website. They see your reports and answers under a member code, never your name or phone number. Members are promised a reply within 12 hours, counted between 8 am and 10 pm IST.

8. What we ask of you

• Give us true and complete answers, especially about your health conditions, medicines and allergies, and tell us when they change.
• Follow your own doctor's advice where it differs from ours, and tell us about it, so we can fit your plan around it.
• Stop any activity that causes pain, dizziness, chest discomfort or breathlessness, and seek medical help.
• Use CRAFTT for yourself, or for the person you started it for, and do not misuse the service.

9. Your data

We handle your personal and health data as our Privacy Notice explains. You can ask us to delete everything at any time by typing Delete my data.

10. Our content

The CRAFTT name, brand, messages, plans, forecasts and app belong to CRAFTT. You may use them for your own health. You may not copy, resell or publish them.

11. Limits of our responsibility

We take care with every plan, but results depend on many things outside our control. To the extent the law allows, we are not responsible for indirect or consequential loss, and our total responsibility to you for any claim is limited to the amount you paid us for the current 90 days. Nothing in these terms limits a right you have under consumer protection law.

12. Changes

We may update these terms. We tell you on WhatsApp before a change that affects you, and the new terms apply from your next 90 days.

13. Law and disputes

These terms are governed by the laws of India. The courts at Gurugram, Haryana have jurisdiction. Before going to court, please write to our Grievance Officer; we aim to resolve every complaint within 30 days.

14. Contact and grievances

Grievance Officer: Kumar K., kumar@craftthealth.com. WhatsApp: +91 95505 44141.